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Cannot create new Forms, Views, SmartObjects on K2 Designer

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

You are unable to create new Forms, Views, SmartObjects, or Workflows on K2 Designer, although the K2 Smartform server installed successfully without error.

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Symptoms

The K2 Smartform component installed successfully on the server, but the K2 Smartform license key is absent.

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Troubleshooting Steps

Resolve this issue by completing the following steps:

1. Check the license key for the K2 Smartform server (Locate it at: K2 Workspace > Management Console > License Management > Licensing)

2. Request the correct K2 Smartform server license

3. Stop the K2 service

4. Apply the new license code

5. Restart the K2 service.