Issue

Random PDFs appear to be shrunk to the left-hand side of the page when executing the PDF method "Create PDF from URL" from within a workflow.

Symptoms

These PDFs appear randomly.

Troubleshooting Steps

Confirm the below settings were correctly configured in IIS under the K2 Smartforms Application Pool advanced settings:

1. Start Mode = "AlwaysRunning."

2. Idle Time-out Action = "Suspend." If this does not resolve the issue you can also try editing the PDF Converter Service Instance settings and set "warmUpPDFCall" = true. This resolved the issue in this case.

If the issue still persists you can also visit the below links for more information.

https://help.k2.com/support-services/kbt131336
https://help.k2.com/kb001444
https://help.k2.com/support-services/kbs100015