Random PDFs appear to be shrunk to the left-hand side of the page when executing the PDF method "Create PDF from URL" from within a workflow.


These PDFs appear randomly.

Troubleshooting Steps

Confirm the below settings were correctly configured in IIS under the K2 Smartforms Application Pool advanced settings:

1. Start Mode = "AlwaysRunning."

2. Idle Time-out Action = "Suspend." If this does not resolve the issue you can also try editing the PDF Converter Service Instance settings and set "warmUpPDFCall" = true. This resolved the issue in this case.

If the issue still persists you can also visit the below links for more information.