This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Random PDFs appear to be shrunk to the left-hand side of the page when executing the PDF method "Create PDF from URL" from within a workflow.

Symptoms

These PDFs appear randomly.

Troubleshooting Steps

Confirm the below settings were correctly configured in IIS under the K2 Smartforms Application Pool advanced settings:

1. Start Mode = "AlwaysRunning."

2. Idle Time-out Action = "Suspend." If this does not resolve the issue you can also try editing the PDF Converter Service Instance settings and set "warmUpPDFCall" = true. This resolved the issue in this case.

If the issue still persists you can also visit the below links for more information.

https://help.k2.com/support-services/kbt131336
https://help.k2.com/kb001444
https://help.k2.com/support-services/kbs100015