Workflow does not proceed when user successfully approves a task
kbt135872
PRODUCTIssue
The Workflow does not proceed to the next activity when the user successfully approves a task.Symptoms
This issue can occur when there are trailing space(s) found in the destination user's ActionerName in the [Server].[Actioner] table.
Troubleshooting Steps
To resolve this issue, kindly perform the following steps:
1. Open the Server.Actioner table and locate the record for the destination user, using the query below:
2. Under the ActionerName column, copy the name onto a notepad and check whether there are any trailing space(s).
3. If there are, you can trim the trailing space(s) by executing the following query.
To prevent the issue from happening again, please check the Destination user setup in your workflow design. An Inline Function > Text > Trim function can be used in the Destination Rule to intercept and remove any trailing space(s) before the task gets assigned and written to the [Server].[Actioner] table.