This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

User is unable to create a new Workflow from the K2 for SharePoint app.

Symptoms

The following error occurs when trying to create a new Workflow via K2 for SharePoint Designer:

Service: SharePointIntegration Service Guid: 71810da1-81e2-4f22-8cf2-4011dacfdf42 Severity: Error Error Message: Thread 1: Group cannot be found. InnerException Message:

Troubleshooting Steps

The issue could be caused by an invalid SharePoint Group ID in the K2 Hidden List ([SharePoint Site URL]/Lists/K2 Settings).

Edit the hidden list, and remove the invalid Group ID to resolve the issue.