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Unable to connect to server from the K2 Mobile App

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.


When entering the workflow server address, the following message appears: Sorry, something went wrong.


Test the connectivity with mobile services from desktop by following the steps added in documentation

In this case, when going to https://[server]/k2api/api/user/current from desktop, the following error appears: 

Could not load file or assembly 'SourceCode.Workspace.Management, version=, Culture=neutral, PublicKeyToken=...' or one of its dependencies. The system cannot find the file specified.


Troubleshooting Steps

Please ensure that 'SourceCode.Workspace.Management.dll' can be found inside the GAC (C:\Windows\assembly) of your K2 app and web servers:


If it does not exist, please copy it from: "\K2 blackpearl\Bin\". This should resolve the issue.