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Email notifications not received from K2

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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Issue

Failure to receive email notifications after moving to Exchange Online.

Symptoms

The following error is revealed upon running the K2 Blackpearl Configuration Analysis.

"Could not query for ManagementRoleAssignment from the exchange server with user '<user's email>'. Ensure the user is part of the Organization Management group. This task cannot be repaired until the blocking error has been resolved."

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Troubleshooting Steps

Grant the K2 service account Recipient Management rights for Exchange to be able to create and disable mailboxes and browse Exchange servers and mailbox databases.

For more information on the account permissions required for the version of Exchange you are on please see: https://help.k2.com/kb001189