Email notifications not received from K2
kbt136800
PRODUCTK2 blackpearl 4.6.11
BASED ONK2 blackpearl 4.6.11
TAGSMicrosoft Exchange
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
Failure to receive email notifications after moving to Exchange Online.Symptoms
The following error is revealed upon running the K2 Blackpearl Configuration Analysis.
"Could not query for ManagementRoleAssignment from the exchange server with user '<user's email>'. Ensure the user is part of the Organization Management group. This task cannot be repaired until the blocking error has been resolved."
Troubleshooting Steps
Grant the K2 service account Recipient Management rights for Exchange to be able to create and disable mailboxes and browse Exchange servers and mailbox databases.
For more information on the account permissions required for the version of Exchange you are on please see: https://help.k2.com/kb001189
