This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When closing a Subview, the inactive background remains inactive after the Subview is closed.

Symptoms

The issue only occurs after installing K2 4.7 August Cumulative Update Fix Pack 5.

In the Rules Designer of your Parent View or Form, the rule "When subview is closing, close a subview or subform" is added.

Image

1. On the Parent View, click on the 'Add' toolbar icon which opens up the Subview. 

Image

2. To close the Subview, click on the 'X' button.

Image

3. The background remains inactive and you are unable to interact with your Parent View.  

Image

Resolution

The issue has been resolved in 4.7 August Cumulative Update Fix Pack 11http://help.k2.com/kb002072

Kindly raise a ticket with K2 Technical Support to request the fix.