Installer stuck
kbt137603
PRODUCTIssue
The Installer is stuck waiting for another server to complete installation, although it's done already.Symptoms
Run the K2 blackpearl Setup Manager and select the option to update the server license for the server and then do the same for K2 SmartForms. Both complete successfully and the license for K2 blackpearl and K2 SmartForms were updated for that server.
After finishing the one server, move to the next. On the next server the setup manager is stuck saying that it is waiting for the install to finish on the server that was installed first.
The first server did appear to install successfully.
Troubleshooting Steps
To resolve this issue:
1. Check the [K2].[HostServer].[Configuration] table and look for a Variable named SERVER_BUSY
2. Remove the value
3. Rerun the setup manager.