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Old Activity Name still being displayed on K2 Mobile Inbox

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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Issue

The original Activity Name is still being displayed on the K2 Mobile Inbox despite having deployed a version of the process with the name changed.

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Symptoms

The old activity name is still being displayed on K2 Mobile whereas the updated one is shown on Workspace.

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Troubleshooting Steps

Open the process on K2 Studio or K2 for Visual Studio and follow the steps below:
  1. Open the Activity General Properties.
  2. Click on [Edit].

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  3. Change the Name field to update it.

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  4. Deploy the process.
  5. The new instance should have the updated name displayed on both K2 Mobile and on Workspace.

    K2 Mobile:
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    K2 Workspace:
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