This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When upgrading your K2 server from 4.6.11 to 4.7 using the upgrade installer, the upgrade starts up as expected. However, during the install you see that this gets stuck on a particular component and from here this does not move at all.

Symptoms

This is in relation to the “K2 for Sharepoint 2013.krpx” This task will show as “done!done!" and just hang without progressing any further.

Troubleshooting Steps

To resolve this issue please do the following:

- Launch the upgrade.exe again.

- Wait until the Sharepoint 2013 kspx package has completed. You will see the message stating done done! where the installer will stay in a stuck state.

- Open the task manager and go into the processes. Locate the Sharepoint 2013 kspx task and end the task from here.

- The upgrade will now continue on to completion.