This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

This issue is caused due to incorrect installation steps taken.

Symptoms

The Component is missing from K2 Studio > Event Wizard and cannot be accessed.

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Resolution

To resolve this issue, please complete the following steps:

- Perform a K2 Database Backup. (In this case the customer was on K2 4.7 (4.16060.2000.2))

- Install the Update manager of K2 4.7 (4.16060.2000.3) .

- Test with K2 Studio and if the Smartforms Event is still not present. Rerun the K2 Smartforms Installer again and select modify option on the installer.

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- Remove the Smarforms Process overview component and reinstall it again.