A user worked on the workflow and forgot to exit it completely, the workflow is now remaining Locked to that user. Is there a way to unlock the workflow so another person can edit and work on it?
In the new HTML5 Designer, if a user closes the web browser without deploying the workflow or selecting File - Close, the workflow will remain Locked out by that user.
These changes are being tracked in [Designer].[Process] table via CheckedOutBy column.
There is an existing Feature Request for this, which you can upvote, here: https://ideas.k2.com/ideas/APIT-I-336. The current workaround is changing the CheckOutBy and Owner to the new user via SQL script below.
Update [Designer].[Process] set [CheckedOutBy] = 'new_user',Owner = 'new_user' where [Name] = 'workflow_name'