This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

A user worked on the workflow and forgot to exit it completely, the workflow is now remaining Locked to that user. Is there a way to unlock the workflow so another person can edit and work on it?

Symptoms

In the new HTML5 Designer, if a user closes the web browser without deploying the workflow or selecting File - Close, the workflow will remain Locked out by that user.

These changes are being tracked in [Designer].[Process] table via CheckedOutBy column.

Troubleshooting Steps

There is an existing Feature Request for this, which you can upvote, here: https://ideas.k2.com/ideas/APIT-I-336. The current workaround is changing the CheckOutBy and Owner to the new user via SQL script below.

Update [Designer].[Process] set [CheckedOutBy] = 'new_user',Owner = 'new_user' where [Name] = 'workflow_name'