Smart Actions not working on emails coming from Exchange Online after moving from On-premises Exchange

  • 16 February 2021
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Smart Actions not getting processed on emails coming from Exchange Online, after moving from On-premises Exchange

kbt142452

PRODUCT
K2.net 2003
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

SmartAction replies are not working and are not actioned on as expected. Worklist items on K2 Workspace are not updated or actioned.

Symptoms

After moving On-premises Exchange mailboxes to Exchange Online mailboxes, SmartActions are not working and are being picked up by the K2 Service mailbox as Spam and cannot be processed.

This was identified by applying debugging and the below errors were presented:

 

Logs
OnMessageReceived Start
OnMessageReceived tmp SPAM!
OnMessageReceived done

Resolution

To resolve this issue, add the entries below in the K2HostServer.exe.config, and restart the K2 Server Service:
 

 

<system self="K2:DomainServiceAccount" enableListeners="true" allowAmbiguity="true">

        <security spamSecurity="Off"> <!-- Default is InternalMail. -->
    </security>
</system>

 

 

 

 


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