The K2 Mobile application is asking for an AAD administrator to grant consent. When trying to login in to K2 Mobile on IOs and Android, the following errors appears:



The K2 Mobile application is preventing users from logging in and are unable to process workflow tasks.


There are two options to resolve this issue:

Check on the Azure portal that users have the ability to give consent:

- Open Azure Active Directory Portal Page

- Click on user settings

- Make sure the option “Users can consent to apps accessing company data on their behalf” is set to "Yes".


Option 2

Grant admin consent to the mobile application using a browser:

- Open a browser and paste in the following URL:

This is an example: ResourceID&prompt=admin_consent

- Log in with an account that has AAD administrator permission on Azure Active Directory that can grant consent.