This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

During the Exchange Server Configuration Wizard, an error "Username and password must be entered" appears.

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This happens when attempting to use a different account for K2 email/SmartActions. The K2 service account does not have an email address and mailbox.  I.e.

DENALLIX\k2servicenoemail - no email

DENALLIX\k2smartactions - k2smartactions@denallix.com

Symptoms

This is expected behavior. Autodiscover will, during the Exchange Server Configuration wizard, use the K2 Service account; in which case it will need any email address for Exchange Autodiscover.

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Resolution

As workaround for this behavior, temporarily assign the K2 Service Account an email address (or the SmartActions email address). This will allow the K2 Setup Manager to proceed.  After the completion of the installation/reconfiguration, the email address for the K2 Service Account can be removed from Active Directory.

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