This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
During the Exchange Server Configuration Wizard, an error "Username and password must be entered" appears.
This happens when attempting to use a different account for K2 email/SmartActions. The K2 service account does not have an email address and mailbox. I.e.
DENALLIX\k2servicenoemail - no email
DENALLIX\k2smartactions - firstname.lastname@example.org
This is expected behavior. Autodiscover will, during the Exchange Server Configuration wizard, use the K2 Service account; in which case it will need any email address for Exchange Autodiscover.
As workaround for this behavior, temporarily assign the K2 Service Account an email address (or the SmartActions email address). This will allow the K2 Setup Manager to proceed. After the completion of the installation/reconfiguration, the email address for the K2 Service Account can be removed from Active Directory.