This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When navigating to the SmartObject Tester Tool the below error occurs:

Configuration system failed to initialize

Error Inner Exception: '.', hexadecimal value 0x00, is an invalid character. Line 9, position 1.

(C:\Users\"UserProfile"\AppData\Local\SourceCode_Technology_Hol\SmartObject_Service_Teste_StrongName_nuzv5g5h3hkmablccjtahs2sxb2lw4y4\4.0.0.0\user.config line 9)

Source: System. Configuration

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Symptoms

You are unable to access the SmartObject Tester Tool for testing SmartObjects and creating Service Instances etc.

Resolution

To resolve this issue:

- Navigate to C:\Users\"UserProfile"\AppData\Local\SourceCode_Technology_Hol\SmartObject_Service_Teste_StrongName_nuzv5g5h3hkmablccjtahs2sxb2lw4y4\4.0.0.0

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- Create a backup of the user.config file and then remove the user.config file from the location.

- Next, reopen the SmartObject Tester Tool and a new config file will be generated in the location.

- You will now be able to access the SmartObject Tester Tool.