This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Multiple documents retrieved from a Create Reference Step that are sent as attachments in a Send Email Step, are not included in the email.

Symptoms

  • Files are not being attached when using a Create Reference Step to retrieve multiple documents from a SharePoint Document Library and have them sent via email.
  • The file is attached when using a Create Reference Step to retrieve a single document from a SharePoint Document Library to be sent via email.
  • Using the Get Document Reference Step works for both scenarios.

Resolution

This has been fixed in K2 Five Fix Pack 15. Kindly log a ticket to request the latest available fix pack for K2 Five.