Issue

Unable to install K2 Connect. The installer prompts the following message:

"Required product not found: K2 blackpearl Server"

Image

Symptoms

  • K2 Five has been installed
  • You are trying to install K2 Connect on the K2 Five server
  • The version of K2 Connect you are trying to install is 5.001.1000.0.

Resolution

This has been resolved in the latest version of K2 Connect (5.001.1000.1). Please make sure you are installing the latest version.