This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Unable to install K2 Connect. The installer prompts the following message:

"Required product not found: K2 blackpearl Server"

Image

Symptoms

  • K2 Five has been installed
  • You are trying to install K2 Connect on the K2 Five server
  • The version of K2 Connect you are trying to install is 5.001.1000.0.

Resolution

This has been resolved in the latest version of K2 Connect (5.001.1000.1). Please make sure you are installing the latest version.