Save as PDF displays error "Could not load file or assembly, Version=9.1.3.139476"

  • 16 February 2021
  • 0 replies
  • 7 views

Userlevel 5
Badge +20
 

Save as PDF displays error: "Could not load file or assembly, Version=9.1.3.139476"

kbt144966

PRODUCT
K2 Five
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

When trying to save a PDF the following error is displayed:

 

'Could not load file or assembly, Version=9.1.3.139476'

Symptoms

After investigating it was found the Fix Pack was applied before the Cumulative update, which is not the correct procedure. 

 

Always apply the Cumalative Update before applying the latest following Fix Pack.

 

This error can also occur if a Repair is run; and the Cumulative Update and Fix pack is not applied again.

Resolution

To resolve this error you have to reapply the Cumulative Update first, then apply the Fix Pack.

 

 

 Please note the following article if there is an issue with the rendering of the PDF: https://help.k2.com/kb001626.aspx

 


0 replies

Be the first to reply!

Reply