This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

A server error appears: "The category cannot be found. Contact your K2 administrator for more information."

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Symptoms

You are unable to access the K2 for SharePoint Artifacts page and SmartObject will be missing from the List Library.

Troubleshooting Steps

Please contact K2 Support for assistance as this error is caused by an unsupported configuration, and SharePoint Artifacts were moved.

Important note from K2 Documentation:

http://help.k2.com/onlinehelp/K2ForSharePoint/UserGuide/current/default.htm#SF_-_Navigation_-_Category_Tree.html%3FTocPath%3DCreate%7CForms%7CWorking%2520with%2520Smartforms%7C_____6

Please note the following:
◾ Workflows you create in the K2 Designer and K2 for SharePoint appear in the category system.
◾ SmartObjects, views, and forms you create in the K2 Designer are not visible in K2 for SharePoint.
◾ Use the K2 for SharePoint Artifacts page to edit artifacts you create in K2 for SharePoint. K2 for SharePoint directs you to and from the K2 Designer for editing.

Caution
Do not move existing artifacts out of the SharePoint folder using the K2 Designer category tree – doing so can result in missing artifacts and broken applications!