This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

An error appears when refreshing the Identity cache for an AD Group that is on a different domain.

Symptoms

  • There are repeated error entries in the Event viewer Application logs:

"64005 Failed to resolve 'K2:Domain\GroupName': Failed to translate name: Domain\GroupName"

Image

  • K2 4.7 March Cumulative Update 2018 is applied on the environment.

Troubleshooting Steps

Manually disabling the incorrect Group in the Identity cache is not a viable resolution as the Group contains active User/s. Thus, when these Users are resolved, the Group will get re-enabled.

To prevent the error from being logged, please add the LDAP path of the domain shown in the error message in K2 Workspace: Domains.