Issue

An error appears when refreshing the Identity cache for an AD Group that is on a different domain.

Symptoms

  • There are repeated error entries in the Event viewer Application logs:

"64005 Failed to resolve 'K2:Domain\GroupName': Failed to translate name: Domain\GroupName"

Image

  • K2 4.7 March Cumulative Update 2018 is applied on the environment.

Troubleshooting Steps

Manually disabling the incorrect Group in the Identity cache is not a viable resolution as the Group contains active User/s. Thus, when these Users are resolved, the Group will get re-enabled.

To prevent the error from being logged, please add the LDAP path of the domain shown in the error message in K2 Workspace: Domains.