This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

PDF Conversion tool does not properly print on MS Sans Serif and MS Serif with 12 point font or less.

Symptoms

When printing out a PDF from the PDF conversion tool, junk characters are being printed out instead of the words.

Resolution

- Switching to any font besides MS Sans Serif or MS Serif will fix the issue.

- Also using a font size greater than 12 with MS Sans Serif and MS Serif will also fix the issue.