This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.


The issue is that post November CU, existing SmartBox Object permissions can no longer be updated, as changes will be nullified upon save method execution thus resulting in the backend not being updated.


SmartBox Object's updated permissions input under Integration > SmartBox Object are invalidated after the save button is clicked, causing records not to be updated.


To resolve this issue, remove the User/Group and then re-add it with updated permissions.