< class="prominent-subhead ">

'Configure User Filters' window appears blank 

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


Unable to configure filters on a List View at Runtime as a blank window appears:



Using the browser's Developer Tools, a Javascript error is shown under the Console tab:

"Uncaught ReferenceError: RuntimeFilterOrderWidget is not defined"


Troubleshooting Steps

To resolve this issue, please follow these steps:

1. Open the web.config in [Drive]:\Program Files (x86)\K2\K2 smartforms Runtime

2. Locate the following keys under <appSettings> and set them to 'False':

<add key="UseBundledFiles" value="true" />
<add key="UseMinifiedFiles" value="true" />
<add key="Forms.PostRenderCombining.Enabled" value="true" />

3. Save and close the file.

4. Perform an IISRESET and restart the K2 service.