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Server error "AAD Identity could not be found" on K2 Cloud

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


After a K2 Cloud environment has been provisioned and consent granted by a Global Administrator, opening Workspace displays a server error:

"The AAD:<globaladmin> could not be found"


The full error message presented is as follows:


Troubleshooting Steps

This is a K2 issue where the email sent for admin consent contained an incorrect link.

Please contact K2 Support with your KUID for further assistance on resolving the issue.