This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When deploying SmartForms objects on the target server after upgrading from 4.6.11 to 4.7, the following error is presented:

"Insufficient license type. Server does not have a SmartForms Designer License."

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Symptoms

The error is expected for a K2 SmartForms Runtime license. You may verify the license type from K2 Management > Licenses.

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Troubleshooting Steps

You will need a K2 SmartForms Server License instead. Please submit a request for a new license key from our Portal

After receiving the license key, you may either update the SmartForms license through the Setup Manager or from the Management site. A K2 Blackpearl service restart is required after. 

Please refer to our documentation for more information on Licenses.