Error appears after adding another domain to SmartForms: "Logon failure: the user has not been granted the requested logon type at this computer"
kbt147014
PRODUCTK2 smartforms 4.6.11 to 4.7
BASED ONK2 smartforms 4.6.11
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
After adding another domain to SmartForms, users from the newly added domain is unable to logon to K2. They experience the following error:
"Logon failure: the user has not been granted the requested logon type at this computer"
Symptoms
- This error only affects users from the newly added domain.
- We have verified that K2 is able to query the new domain by using UMUser SmartObject to retrieve user details from that domain.
Troubleshooting Steps
To resolve this issue, access the server that is hosting SmartForms Runtime, and do the following:
- In Windows Start, go to Administrative Tools, and open Local Security Policy.
- Expand Local Policies, and select User Rights Assignment.
- Double-click on 'Access this computer from the Network', and add the Domain Users group from the new domain (eg. ContosoDomain Users).
- Click OK when done.
- Double-click on 'Log on as a batch job', and add the Domain Users group from the new domain.
- Click OK when done.
