This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Taking a numerical list from MS Word and pasting it into the Rich Text control in a K2 SmartForm on IE 11 results in incorrect navigation with the cursor. If you make a bullet for two of the numerical list items, you can not use the up and down arrow keys to go between these bullets.

Symptoms

We had a list like the following created in MS Word and copy/pasted it over to the Rich Text Control:

1. This
2. That
3. Something else

If we clicked the bullet button on the rich text control at say item # 1, we would instead get a list that looked like the following:

1.

•This

2.

•That

3. Something else

After this we  can not move  from "That" to "This" by pressing the up arrow to move our cursor. You are able to move down from "That" to "This", but not in the opposite direction.

Resolution

This is a known issue within K2. There are multiple ways to avoid this behavior that are listed below. At this time the behavior is specific to IE and Copy pasting from Microsoft Word

1. If we add text or a space next to the numbers then the cursor can move freely between all of the text using the up arrow. Right now according to the HTML in the control there is actually no "space" or item to navigate upwards to. You can swap to the HTML tab on the control if it is enabled and also add in a space there via the HTML if you desire.

2. You can easily use the left and right arrows instead, to navigate properly when the cursor gets stuck here.

3. Use an alternative browser such as Chrome where this behavior does not show.

4. Create the list in IE within the control directly instead of copy/pasting from Microsoft Word.