User receives error when accessing SmartForms

  • 24 February 2022
  • 0 replies
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MillaZ
Userlevel 5
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User receives error when accessing SmartForms

kbt148243

PRODUCT
K2 blackpearl
BASED ON
K2 blackpearl (all)
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

The user receives the following error when trying to access Smartforms:
 

"124777","2018-05-18 03:05:16","Error","General","28083","ExtenderExecuteError","ProcessInstance.HandleException","28083 ServerEvent: Authentication With Server Failed : The logon attempt failed
InnerException: An unexpected error has occured while trying to resolve a value for Resolver ID 59F5D9BC-3B14-45ca-9C94-6FCB3C4D862F.
InnerException: Authentication With Server Failed : The logon attempt failed","","","<HOSTSERVER>:D:Program Files (x86)K2 blackpearlHost ServerBin","124777","d3f8233e7ab14e44a068eab53d055ca8",""

Symptoms

The issue could be caused by "DisableloobackCheck" not being enabled on the K2 server.

Troubleshooting Steps

To resolve this issue, re-enable "DisableloopbackCheck" on the server.

Read more here: 
https://support.microsoft.com/en-us/help/896861/you-receive-error-401-1-when-you-browse-a-web-site-that-uses-integrate

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