kbt148538

Issue

The error appears on K2 Runtime Sites: "The anonymous token supplied is invalid."

Symptoms

It will be possible to access the K2 Runtime anonymous site, but it will fail to load the needed runtime page:

The anonymous token supplied is invalid

   •Type: SourceCode.Forms.AppFramework.InvalidAnonymousTokenException

   •Source: SourceCode.Forms

   •Method Base

Troubleshooting Steps

You can try adding the following setting in the AppSettings section of the relevant Designer/Runtime web.config file:

Designer/Runtime web.config files can be found in the following locations:

C:Program Files (x86)K2 blackpearlK2 smartforms DesignerWeb.config

C:Program Files (x86)K2 blackpearlK2 smartforms RuntimeWeb.config.

To resolve this issue, please log a K2 Support Ticket on the K2 Customer Portal for assistance as this needs to be configured on the K2 Cloud Instance.