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K2 Cloud - Anonymous form issue: "The anonymous token supplied is invalid"

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


The error appears on K2 Runtime Sites: "The anonymous token supplied is invalid."



It will be possible to access the K2 Runtime anonymous site, but it will fail to load the needed runtime page:

The anonymous token supplied is invalid

   •Type: SourceCode.Forms.AppFramework.InvalidAnonymousTokenException

   •Source: SourceCode.Forms

   •Method Base

Troubleshooting Steps

You can try adding the following setting in the AppSettings section of the relevant Designer/Runtime web.config file:

<add key="Forms.AnonymousAuthorizationModule.TokenServerVariables" value="None" />

Designer/Runtime web.config files can be found in the following locations:

C:\Program Files (x86)\K2 blackpearl\K2 smartforms Designer\Web.config

C:\Program Files (x86)\K2 blackpearl\K2 smartforms Runtime\Web.config.

To resolve this issue, please log a K2 Support Ticket on the K2 Customer Portal for assistance as this needs to be configured on the K2 Cloud Instance.