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Allow managers to open managed users' worklists

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


Opening a managed users worklist from code is pretty simple. Please read this documentation.

However, there is a flag that needs to be set to allow for managers to open managed worklists. This could be found in the old K2 Workspace. However, in K2 Five without access to the old Workspace it does not exist.


When you try to call a managed user's worklist, you get a [MANAGER USER] is not authorized to open this worklist item.


Use the following SQL query to enable opening managed users' worklists:

exec [Server].[mServerSettingsSave] @XMLDoc = '<Root><ServerSetting Name="ManagedUsers" Value="True"/></Root>'

Restart the K2 Server after running this query for it to take effect. Please create a backup of the Database before running the query.

It is highly recommended to make a backup of the K2 Database before making any changes. Please make a DB backup before running this query. If you do not comfortable to do so - please contact K2 Support.
Do not modify any database definition or database content unless specifically instructed to do so by K2. No changes to the K2 Database definition or content are supported unless specifically instructed by K2. 
Also see: http://help.k2.com/onlinehelp/k2blackpearl/devref/current/default.htm#Database_Reference.html 

This setting will not be saved after an upgrade. The Stored Proc will need to be run after the upgrade as well.