This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

When a user with full admin rights tries to publish or deploy packages an error with the following format appears:
"error 24406: User from IP does not have rights to export processes"

Symptoms

Whenever a user tries to use Package and Deploy he's stopped with the error and cannot proceed.

Troubleshooting Steps

This error will appear even if the user has full admin rights.
To resolve this ensure that the user is also added to the following:
Templates > Environments > Development SmartObject > Security > SmartObjects administration.