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Cannot change K2 Service Account

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.


When running the setup manager, there is no option to change the service account username. The user name field is disabled, and only the password can be changed. 

Before You Begin

The issue could be caused by the server running with a Development Server license. With this type of license, the installer will not allow the service account to be changed.

How-to Steps

You require a non-development server license in order to change the Service Account.