This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

The following connection error appears:

"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."

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Symptoms

The error appears when selecting either Create New Package or Deploy Package.

Troubleshooting Steps

Ensure that the prerequisites to use the K2 Cloud Package and Deployment tool are in place:

  1. K2 Operations must add your public IP addresses to the Azure Network Access Control List (ACL).
  2. Open the port range 25683 - 24707 in your firewall.
  3. Make sure the user is a member of the Package and Deployment role.