This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When attempting to launch SmartObject Service Tester, the following error is shown:

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Symptoms

When you edit C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Config\machine.config with a text editor, and on the first line, the following xml declaration is seen:

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If you do not see the same encoding, then check if your encoding is set to something other than "UTF-8".

Troubleshooting Steps

C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Config\machine.config should be using the "UTF-8" encoding. If you are seeing any other encoding, then change it back to "UTF-8", and save the machine.config. The first line of the machine.config should look like this when you are done:

<?xml version="1.0" encoding="UTF-8"?>

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