People picker is showing "unresolved elements found"
kbt151889
PRODUCTK2 Cloud
K2 Five
K2 blackpearl
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
Issue
When searching for specific users in a Picker Control, the following error is displayed:
"Unresolved elements found"
Symptoms
This is by design. It will not resolve the items if there are multiple entries existing with the same name. For example:
Troubleshooting Steps
The Picker Control will only resolve unique items.
According to the above example if you enter 'Codi' in picker control, it will not resolve the user. But if you enter 'Codi A' / 'Codi B', then it will resolve the item.
