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People picker is showing "unresolved elements found"

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When searching for specific users in a Picker Control, the following error is displayed:
"Unresolved elements found"



This is by design. It will not resolve the items if there are multiple entries existing with the same name.  For example:


Troubleshooting Steps

The Picker Control will only resolve unique items.

According to the above example if you enter 'Codi' in picker control, it will not resolve the user. But if you enter 'Codi A' / 'Codi B', then it will resolve the item.