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Cannot change 'From' address of Task notifications

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.


When you change the 'From' address of Task notifications, task notification emails will always send as default 'K2 Service Account'.


This is by design. If you have SmartActions enabled, the From address will always be the K2 Service Account.

Troubleshooting Steps

A workaround for this issue is to disable SmartActions in your K2HostServer.exe.config. Then only will it change the "From" address in Task notifications.

If you cannot disable SmartActions in your environment, you will not be able to change the "From" address of Task notifications.

We have an idea logged in ideas.k2.com to include this feature in a future update of K2: https://ideas.k2.com/ideas/APIT-I-92 
Please vote for this idea, then you will be able to track the progress of the feature.