K2 Cloud Deployment Utility error when run on a K2 Five Server
kbt152200
PRODUCTIssue
When running the K2 Cloud Deployment Utility an error is encountered showing
"The Package and Deployment application is not the correct version for the target environment. Please contact K2 to resolve."
Symptoms
You are unable to create or deploy any solution from/to a K2 Cloud Environment.
After downloading the current version of the K2 Cloud Deployment Utility from https://[Environment URL]/Management/remote and running the App, the error is encountered.
Resolution
The issue is caused when the K2 Cloud Deployment Utility is run on an environment that already has a K2 Server installed. The Utility incorrectly identifies the local K2 Version as the App Version, and because this does not match the Cloud Environment, it causes the incorrect version error.
The issue has been logged with the K2 Developers for further investigation.
To successfully use the K2 Cloud Deployment Utility, run it on a PC with no K2 Server components installed.