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Unable to install a Fixpack in K2 Five and an error appears

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


Failing to install/apply a FixPack and the following error appears:
"K2 (5.2.1000.2) detected, this update is intended for K2 (5.1.1000.0)"


When trying to apply a FixPack in a K2 Five environment the following error is shown: "(K2 (5.2.1000.2) detected, this update is intended for K2 (5.1.1000.0)) "

As a result it prevents continuation of a FixPack installation. This error is the result of attempting to apply a FixPack of K2 Five 5.1 in a K2 Five 5.0 environment or vice versa.

Troubleshooting Steps

Make sure you are installing the correct FixPack corresponding to the correct version of K2 Five:
The K2 FixPack for K2 Five 5.1 can be found here
The K2 FixPack for K2 Five 5.0 can be found here.