This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When opening the K2 Workspace for Android app, it continues to load indefinitely with the message "Retrieving Settings and Workspaces"

Symptoms

The issue occurs if you did not log out of your previous session and the mobile device was left idle for a long time.

Resolution

This has been fixed in Version 2.1 of the K2 Workspace for Android app.
Please also see https://help.k2.com/kb002647