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K2 Blackpearl Service doesn't start when running as a service

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


K2 Blackpearl Service doesn't start when running as a service, after updating the licence key.


K2 Service fails to start with the error below appearing:
"Windows could not start the K2 Blackpearl server service on local Computer
Error 1053: The service did not respond to the start or the control request in a timely fashion."


Troubleshooting Steps

To resolve this, please follow these steps:
- Verify if there are possible duplicated K2 Services created on the environment.


Step 2
- Verify that the correct parameters are specified for the K2HostServer.exe:

Default parameter C:\Program Files (x86)\K2\Host Server\Bin\K2HostServer.exe /S

Step 3
- If the incorrect parameter is created, you can created a new service with the command below:

sc.exe create <new_service_name> binPath= "C:\Program Files (x86)\K2\Host Server\Bin\K2HostServer.exe /S"

Please note that the old K2 Service need to be removed so that only one K2 Service is present.

sc delete <new_service_name>