K2 Blackpearl Service doesn't start when running as a service
kbt152774
PRODUCTK2 Five
K2 blackpearl
BASED ONK2 blackpearl (all)
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
Issue
K2 Blackpearl Service doesn't start when running as a service, after updating the licence key.Symptoms
K2 Service fails to start with the error below appearing:
"Windows could not start the K2 Blackpearl server service on local Computer
Error 1053: The service did not respond to the start or the control request in a timely fashion."
Troubleshooting Steps
To resolve this, please follow these steps:
Step 1
- Verify if there are possible duplicated K2 Services created on the environment.
Step 2
- Verify that the correct parameters are specified for the K2HostServer.exe:
Default parameter C:Program Files (x86)K2Host ServerBinK2HostServer.exe /S
Step 3
- If the incorrect parameter is created, you can created a new service with the command below:
sc.exe create <new_service_name> binPath= "C:Program Files (x86)K2Host ServerBinK2HostServer.exe /S"
Please note that the old K2 Service need to be removed so that only one K2 Service is present.
sc delete <new_service_name>
