This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When redirecting a task to another user, the user does not receive a task notification or email notification.

Symptoms

No email or task notification is received after redirecting a task to another user.

Troubleshooting Steps

To resolve this issue, make sure the SMTP server is running. The destination user will then receive the notifications.