This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When setting an exception rule for an out of office user and searching for a specific workflow, the workflow does not appear in the search results to select. 

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Symptoms

The out of office user has Start or View rights on the workflow, but is not given Workflow Server Admin rights.

Resolution

This has been identified as a known issue in K2 4.7. As a workflow server admin, you should be able to set the exception rules for all out of office users regardless of the user's workflow server rights.

To resolve the issue, please apply K2 4.7 March 2018 CU FP23: http://help.k2.com/kb002673