This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

The following error is encountered on K2 Workspace:

"A database error occurred : Login failed. The login is from an untrusted domain and cannot be used with Windows authentication."

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Symptoms

The K2 service account is unable to connect to the SQL server from the K2 server.

Troubleshooting Steps

Please check if there is any Antivirus or Firewall installed on the K2 server that might be blocking the connection to the SQL server.