Deadline ignoring Working Hours; and Reminders fire when not expected

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

Deadline
In some cases when using Deadlines and Working hours which are configured from K2 Management during runtime, the Deadline action is taken outside of the configured working hours.

Reminder
Reminders use the default working hours configuration when it's not expected, especially when making use of repetitions and using the “before deadline” option.

Symptoms

Deadline ignoring Working Hours.

Reminders fire when not expected.

Resolution

Deadline
Toggle the working hours configuration and re-deploy the workflow.

Image

Reminders
Reminders use the default working hours configuration when it's not expected.

Reminders should not use working hours. This has been fixed in K2 Cloud Update 6 and will soon be fixed in K2 Five 5.2 Latest CU. 

For the longer term Reminders working hours support was added to K2 Cloud and K2 Five 5.3.