This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

A user is unable to start any K2 workflows. Even when attempting to open up a K2 Form a pop-up notification appears stating that a new token needs to be generated.

When the user chooses to click on create a token, an error occurs stating that no token is generated. This then further stops the user from accessing any of the K2 sites or applications. 

Symptoms

The user is unable to generate a token even when clicking on the prompt to create a new token.

Troubleshooting Steps

Workaround:
Go to the K2 Managment site and under Authentication > OAuth, you will see a category named tokens. In here you should be able to see all the user tokens.

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Remove the specified user's token only. Once done the user should be prompted with the same notification to generate a new token and this should create a new one as expected.

From here the user should now be able to access the K2 sites as normal.