This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

You cannot start the K2 Service.

Symptoms

You are unable to start K2 Service and the following error appears:

"Windows could not start the K2 blackpearl Server service on Local Computer
Error2: The system cannot find the file specified."

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Troubleshooting Steps

Go to services on the machine and take a look at the K2 blackpearl Server properties for the K2 Service.

Under the heading: Path to Executable, verify that this path is set to: "{Install drive}:\Program Files (x86)\K2 blackpearl\Host Server\Bin\K2HostServer.exe /S"

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If the path is missing the "/S", this will cause the service to fail to start. 
To resolve this, Powershell or REGEDIT can be used to update the binary path to the correct value.  Please see: https://stackoverflow.com/questions/7190480/modifying-the-path-to-executable-of-a-windows-service