This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When trying to utilize an environment field in an application, it is returned empty. This happens via a 'Navigate to an URL 'rule or a link in an email (in a Workflow).

Symptoms

This is affecting many users who are unable to pull back the Environment Variable. It shows up as empty.

Troubleshooting Steps

To resolve this, navigate to K2 Management.
- Open the Environment Library node and select the Default Environment Template.
- Check if there is any Security enabled for the Template. If there is, I recommend adding the Everyone group and giving them Read Only rights.

Test again, users should now be able to pull back the Environment Fields.