This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

When you open K2 Management, K2 Workflow Designer or K2 Workspace for the first time, you will see a little walkthrough guide popping up.

Image

Symptoms

If you have a Fiddler or an F12 Network Trace running, you will also see that some calls will be made to "walkme.com". The Welcome Wizard is removed when the user goes through each step but it returns if the cache is cleared.

Resolution

The walkthrough guide uses resources from "walkme.com" to display correctly.

The reason it connects to the online resources is because the files are not stored locally (like CSS and JavaScript files), but are fetched dynamically from the online resource at walkme.com.

You can easily block these resources to avoid those calls from going external, either by editing the HOSTS file on your K2 server(s) or by adding an entry to DNS that routes all requests to walkme.com to 127.0.0.1.


The HOSTS file should be located here:
 c:\windows\system32\drivers\etc\hosts

Adding these two lines to the HOSTS file should prevent the calls to walkme.com:

127.0.0.1   cdn.walkme.com

127.0.0.1   *.walkme.com

  

Please don't modify any K2 files on your K2 server since this will put you in an unsupported state. Read more here.