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Unable To recreate token after Token Expiration

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When you have a form hosted within Sharepoint and you try to submit it, you get a pop-up notification dialog box stating that the token has expired. There is a link that should generate a new Oauth token,  however once the hyperlink is clicked this takes you to a blank page.

You are unable to proceed further with the submission of the Form or any other K2 applications. 


Within Internet Explorer you may see a 404 error (Page Cannot Be Displayed) or in Google Chrome this just shows as a blank page.


This has been resolved with Fix pack 6 for K2 Cloud Update 6

After applying the fix you should be able to generate a new token once the dialog box appears. 

Please contact K2 Support for further assistance if this issue arises after this fix has been applied.